Q- What time should I put my trash out in the morning?
A- Please have
your trash out by 7:00 A.M. on your scheduled pick-up day.
I pay my bill through bill pay?
A- Yes, we will accept payment through
your own bank's bill pay and other bill pay service providers.
Can I pay with Credit Cards?
A- Yes you can pay your bill with Visa,
MasterCard, and Discover. Click on the Pay Bill tab on the home screen (please allow 24-48 hours for payment to be credited to your account) or call 913-406-9460 to pay over the phone.
Q- I put my trash out Tuesday morning
but my scheduled pick-up day was Monday. Will you come pick it up
A- Unfortunately no. Because of our tight schedule we cannot
come back to a stop that wasn't scheduled for that day.
forgot to put my trash out, will you credit me for that week.
Unfortunately no, we cannot. We will pick up the missed trash on your next pick up day.
Q-I am going out of town and won't
need service for several weeks. Will I still be charged?
A- If you
call ahead of time and let us know to stop service then you will not be charged. Just
let us know when you are back in town so your service can start again.
Q- While I was on vacation I was given a credit for my trash removal but not my yard waste. Why wasn't I credited for both?
A- Our yard waste program is so affordable because it is based on a full year of service. We are not able to credit for vacation holds.Q- Why was
I charged a $5.00 late fee?
A- Payments that are received past the
due day are charged a $5.00 late fee.Q- Can I place large items
out for pick-up along with my regular trash?
A- Yes but you must
call ahead to make arrangements and get price quote for pick-up of large
items. It is often more affordable for you to have us pick up your
larger items on your scheduled pick-up day then too make a special trip.
Q- I need to end my trash service, what do I need to do?
A- We require that you give us a 30 day WRITTEN notice when cancelling your service. All property of Superior Disposal Service needs to be returned to us to avoid additional cost (recycle bin, carts). If a notice has been provided and all property of SDS has been returned a refund may be given.
Q - Can my neighbor(s) and I share trash service?
A - No, this would be considered theft of service. Should we have reason believe you are stealing service from us your account will be closed, any unused credit may not be refunded, and we may file charges against you and any other parties involved.
Q - Does your company take large amounts of yard waste such as entire trees?
A - No, we are not a tree service. Local tree services offer better cost effective solutions than we are able to offer our customers.
Q - Why don't I receive a return envelope with by billing statement?
A - We do our best to keep our cost down so we can pass the savings on to our customers. We offer free online bill pay, free auto pay, and free phone payments with the use of debit or credit cards.
Q - My recycle bin is missing but I have a new cart with a yellow/green lid. Is this cart for trash or recycle??
A - It is for your recycle products. The cart replaces the bin. We will be swapping these out over the next few weeks and will require you to use the cart for recycle once you have received it.
Q - I need stickers for additional bags. Where can I purchase those??
A - Stickers sell for $1.50/ea and are available at Shawnee City Hall and at Superior Disposal Service.
Q - Are overage stickers refundable?
A- No, overage stickers are non-refundable.
Q-I paid over the phone for stickers asked Superior to mail them to my home and they never arrived. Will you mail them again??
A- No, we are not able to mail another batch of stickers if they do not arrive at your home. If you have had problems with your mail delivery it may be a better idea to pick these up at Shawnee City Hall or pick them up from our office in Gardner. Superior cannot be held responsible for postal loss/damage.